Complaints

If something has gone wrong

Please raise it directly first. Most concerns are resolved quickly by talking to Ms Jiang or her secretary, and doing so does not affect your care in any way.

Making a formal complaint

A written complaint will be acknowledged within three working days and given a full response within twenty working days. If it will take longer, you will be told why and when to expect a reply.

If you remain unhappy

Complaints about the host clinic

Concerns about facilities, nursing or administration at the Optimax, Newmedica or Edgbaston Eye sites are handled under those clinics’ own procedures, and the team there will help you.